CapSole arranges shipment of your order to the address provided at checkout. Free shipping is currently available on all one-time purchases and subscription orders. Any charges for optional shipping upgrades will be displayed at checkout before you complete your purchase.
Orders generally ship within 1–2 business days of purchase and arrive within 3–5 business days after shipment. Processing and delivery timelines are estimates and are not guaranteed. Any product-specific shipping timelines will be stated on the applicable product page.
Once your order ships, you will receive a shipping confirmation with tracking information. A shipping label may be created before the carrier scans the package. If your tracking has not updated for 2–3 days, contact orders@capsolestore.com with your order number so we can review the shipment.
We currently ship within the United States and internationally to Canada and Mexico. Customers are not responsible for additional customs duties or import taxes on these orders.
Please confirm that your shipping address is correct before placing your order. To request an address change, email orders@capsolestore.com as soon as possible. Changes depend on fulfillment status and may not be possible after shipment.
Title and risk of loss pass to you when we transfer your order to the carrier, subject to applicable law. If your package is delayed, missing, or marked delivered but cannot be located, contact us for assistance. For packages marked delivered, first check your delivery location, household members, neighbors, and any building package area. Our team will review the shipment and help determine the appropriate resolution.
CapSole offers a one-year money-back guarantee. Except for products clearly designated as final sale or non-returnable at the time of purchase, unopened, opened, and used kits are eligible for return when requested within one year of the purchase date, with valid proof of purchase. Products do not need to be unused or in their original unopened condition.
Email orders@capsolestore.com with your order number, the items you wish to return, and the reason for your request. Our team will review eligibility and provide a Return Merchandise Authorization (RMA), a return shipping label, and instructions for completing your return.
Do not ship products back before receiving authorization. Returns sent without an RMA may delay processing.
For standard returns, customers pay a $7.99 return shipping fee. CapSole provides the return shipping label, and this fee is deducted from your refund. No restocking fee applies.
If your order arrives incorrect, damaged, or defective, CapSole covers any required return shipping. Email your order number, a description of the issue, and relevant photos or videos. Retain the products and packaging until our team provides instructions.
Package your return securely and retain your carrier drop-off receipt and tracking information until your refund has been completed.
Approved refunds are processed within approximately 7–10 business days after we receive the returned merchandise and are credited to the original payment method. Your bank or payment provider may require additional time to post the credit.
Refunds cover the purchase price paid for the returned products, less the applicable $7.99 return shipping fee. Original paid shipping or handling charges, including optional shipping upgrades, are nonrefundable unless the return results from an incorrect, damaged, or defective order, or applicable law requires otherwise.
Products clearly designated as final sale or non-returnable are excluded from standard returns and the money-back guarantee, except where applicable law requires otherwise.
To request an exchange, email orders@capsolestore.com with your order number, the item received, and the size or kit you would like instead. Exchanges depend on availability, and any applicable price difference will be confirmed before completion.
For cancellations or changes to your order, contact us as soon as possible. Requests depend on fulfillment status and are confirmed only when you receive confirmation from our team. If your order has already shipped, we will explain the available return options.
CapSole provides the original purchaser with a one-year warranty against defects in materials and workmanship. Damage caused by misuse is excluded. Contact orders@capsolestore.com with proof of purchase, a description of the issue, and photos or a short video so our team can troubleshoot and review the appropriate resolution.