Refund policy

How to Request a Return

Email orders@capsolestore.com with your order number, the items you wish to return, and the reason for your request.

If your return is approved, we will provide a Return Merchandise Authorization (RMA), a return shipping label, and instructions. A $7.99 return shipping fee will be deducted from your refund.

Do not send items back without authorization. Please retain any remaining kit components and packaging until we provide return instructions.

Authorized returns should be sent to:

CapSole
4939 West Ray Road, Unit 4
PBM #157
Chandler, AZ 85226

For any return questions, contact orders@capsolestore.com.

Refunds

We will notify you after receiving and inspecting your authorized return and confirm whether your refund has been approved.

1-Year Money-Back Guarantee: Customers have up to one year from the date of purchase to return the product, whether new or used, subject to the return authorization process outlined above.

Approved refunds will reflect a deduction of $7.99 for return shipping. Refunds are processed to your original payment method within approximately 7–10 business days after we receive your returned merchandise. Your bank or payment provider may require additional time to post the credit.

If you have not received your refund after that timeframe, contact orders@capsolestore.com.

 

How to Pause or Cancel Your CapSole Club Subscription

You can manage your CapSole Club subscription through your CapSole customer account.

1. Visit the CapSole website. On mobile, click the hamburger menu (☰) to open the navigation menu.
2. Click the profile symbol on either desktop or mobile to access your customer account.
3. Log in using the email address you used to purchase your subscription. If you don't already have an account, click Create Account and follow the instructions to register using the same email address you used to purchase your subscription.
4. Once logged in, select Manage Subscription, choose your active CapSole Club subscription, and click Actions. From there, you can:
   • Pause Subscription: Temporarily pause your subscription.
   • Cancel Subscription: End your subscription.
   • Skip Next Order: Skip your upcoming subscription order without canceling your subscription.

1. Follow the on-screen instructions to confirm your selection.

Your subscription status and any applicable changes will be reflected in your account.

If you need assistance managing your CapSole Club subscription, contact orders@capsolestore.com.